Privacy Policy

Introduction

AVATEK SRL ("we", "us", or "our") operates the Cortex Relay platform and website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with GDPR and applicable data protection laws.

Information We Collect

Information You Provide

When you use our services, you may provide us with:

• Personal identification information (name, title, email address)
• Contact information (phone number, WhatsApp/Telegram)
• Business information (company name, fleet size, country)
• Communication preferences

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and geographic location
• Browser type and version
• Device information and operating system
• Pages visited and time spent on site
• Referral source and UTM parameters

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To communicate with you about updates, offers, and news
• To improve and personalize your experience
• To analyze website usage and optimize performance
• To comply with legal obligations
• To prevent fraud and ensure security

Data Protection

Your personal information is protected using industry-standard security measures. We implement TLS encryption for data transmission, store data on secured servers with restricted access, and regularly review our security practices. Only authorized personnel with special access rights can access your personal data.

Cookies

We use cookies and similar technologies to enhance your experience. We use analytics cookies (Umami) to understand how visitors interact with our website. These cookies collect anonymous data and do not track you across other websites. You can control cookie settings through your browser preferences. For more details, please see our Cookie Policy.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Waiting list registrations are retained until you unsubscribe or request deletion. Partial form data (auto-saved) is retained for 90 days. You may request deletion of your data at any time by contacting us.

Your Rights

Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw your consent at any time

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you via email within 7 business days and report to the relevant supervisory authority (ANSPDCP) within 72 hours as required by GDPR.

Third-Party Services

We use the following third-party services that may process your data:

• Supabase: Database and authentication services (EU servers)
• Postmark: Email delivery services
• Umami: Privacy-focused website analytics

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@cortex-relay.com

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